So let me start off on some positive things about this repair shop and then I will go into some suggestions.
1. Thank you so much for fixing my tiguan back to before my accident.
2. Both Todd and Christie were professional to a t and easy to work with.
Now some things that I need to get off my chest. I suffer a lot from anxiety over the years from getting my car stolen and other things and from all the reviews that I have seen is that they keep into contact however that was not the case for me.
I dropped my car off on Tuesday and was told that i would be told later that day or Wednesday morning of what day my car would be done. I was not contacted Tuesday afternoon or Wednesday. I was contacted on Thursday after they submitted another report to my insurance company asking for more money on the repairs. Maybe they found more but they didn't contacted me about it and told me nothing about my car other than the car repairs were going okay. Todd told me that he would contact me again on Friday and all I got was another update text message. I ended up calling them Monday and asking if my car would be done that day since I was unable to extend the rental car. I had no way of getting to work on Tuesday due to this because I live to far out to take the bus. He said that he would try his best but would update me later. I asked if I could pick up my car at a time that would work best for me because I now have no way of getting to work
He would later text me at 545 saying that my car would be ready by the end of the day on Tuesday.
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